All domestic deliveries will be done via the local carrier provider, GDex. Free Shipping Within Malaysia On All Orders RM100 & above.
All orders can only be shipped to your home or office address. All orders are unable to make adjustment once it processed. Ensure your submitted shipping address is correct. HYPE is in no way taking the responsibility of shipment to the wrong address.
Deliveries will only be done on business days, not weekend or a public holiday. Office Hours are from Monday - Friday. Deliveries might be interrupted during peak periods & festive season.
All orders are traceable. Once you have placed your order, you will find the trace-and-trace number and instructions in the email confirmation when your items are dispatched.
Visit here to track your parcel accordingly. Please be informed that all orders will be shipped within 3-5 working days ( Mon - Fri ) after you’ve received your order confirmation.
International order will be shipped by either FedEx or TNT Express.
There are probability of your packages may be delayed due to custom clearance, in this case, it is beyond our control whether your package is delayed in your country’s customs or not. By placing an order with us, you have acknowledged to bear the risks that your package may be delayed during shipment for these reasons. HYPE reserve the rights to request additional fees for large shipment or drop the order. We do not deliver to P.O BOX.
International deliveries of goods from HYPE may subject you to any import duties and/or taxes. HYPE holds no responsibility for any charges that incurred from the custom/duties. Any additional charges for customs clearance are considered beyond our control. Information on custom and excise policy could be found at your local customs office.
Should you have any inquiries, kindly contact firstname.lastname@example.org for further info.
This service is for customer who choose Same-Day Delivery (RM30). It is only available to customers living within of 30KM from HYPE Online, Johor Bahru Only.
This service is available from Monday - Friday, 10am - 4pm (excluded public holiday & weekend). Order that are paid before 4pm will be delivered on the same day. For order that are paid after 4pm will be delivered on the next working day.
Customer must be available to receive the order at the address provided or appoint a representative to collect the order on behalf. If a delivery attempt is unsuccessful, the order will be returned to the store and we will be in touch with you to schedule another delivery.
Additional delivery charges will apply. HYPE hold the right to refuse same day delivery on certain orders. No changes can be made to your delivery address once order is successfully placed.
Should you need further clarification, please contact us via livechat or email us at email@example.com