You can register online at https://hypeclothingstore.com/account/register. Simply fill in your details and ensure your email address is correct and active. Once submitted, you will receive a welcome email, and your membership will be activated!

You can view more rewards here.

You can reset your password here. Please enter your correct email address and submit the form. Once submitted, you will receive an email with a link to update your password.

If you do not receive the reset email, please contact our support team at info@hypeclothing.com.my for assistance.

You can apply the coupon during the checkout process. Please make sure to fill in the correct coupon code and click "apply." Once applied, you will receive the discount.

You can redeem the coupon at https://hypeclothingstore.com/pages/reward

Kindly note that only one discount code can be applied per order.

To explore all available offers, please visit here.

Members earn 1 point for every RM1 spent, both online and in-store. Points from online purchases are credited automatically once payment is successfully processed, while in-store points may take up to 3 working days to appear in your account.

For further details on earning and redeeming points, please visit our Rewards page.

HYPE Rewards is an exclusive program for HYPE members, allowing you to collect points and redeem them for rewards on our online store.

Please click here to join as a member and start enjoying HYPE Rewards.

Shipping costs within Malaysia are RM10 for all orders below RM150. Free shipping on all orders RM150 and above.

All orders are fulfilled and delivered through the local courier provider, GDex Express.

No, we currently do not offer international shipping.

All orders are processed from Monday to Friday. Orders will be shipped within 3–5 business days after the order confirmation has been received.

Please note that deliveries may be delayed during peak periods and festive seasons.

Tracking numbers are issued once an order has been packed. If you have not received your tracking number, please check your email, including your spam or junk folder.

Visit HERE to track your order.

If your delivery is missing or arrives damaged, please contact our support team at info@hypeclothing.com.my within 24–48 hours of receiving your order. To help us resolve the issue quickly, please provide detailed photos of the item or packaging, along with your order number. Our team will review your case and assist you with the appropriate solution, such as a replacement or refund.

Please contact our customer support team at info@hypeclothing.com.my immediately with your order number and email address to submit a cancellation request. If your order has already been packed, the cancellation cannot be processed.

For more details on cancellations and refunds, please review our Refund Policy.

Once your order is packed, you will receive a tracking number via email. You can visit here to track your order.

Once your order has been shipped, you will receive a confirmation email with your tracking number. Orders are typically delivered within 3–5 working days (Monday–Friday), excluding public holidays and peak seasons.

If you do not receive a confirmation email, please contact our support team at info@hypeclothing.com.my.

No, we do not offer in-store pickup for online orders.

If your order was cancelled, please contact our support team at info@hypeclothing.com.my for assistance.

Orders may be cancelled for various reasons, such as limited stock availability, incorrect billing details, or payment issues.

Yes, you can return a product within 14 days of receipt. Please provide detailed photos of the item along with your receipt when contacting our support team to process your request.

Please note that certain products are not eligible for returns, including gift cards, personal care items, accessories, innerwear, socks, and final sale items.

For more information, please visit here.

All size guides are provided on each product page. If you cannot find a size guide, please contact our support team at info@hypeclothing.com.my for assistance.

Please note that sizing and cut may vary by 1–2 cm.

Yes, you can request an exchange for a different size or color before your order is packed. Please provide your order number when contacting our support team. Once the order has been packed, exchanges cannot be accepted.

Our website shows real-time inventory. Once an item is sold out, it will no longer be listed as available. Customers can sign up for Stock Notifications on the product page to receive an alert when the item is back in stock.

You may contact our customer support team at info@hypeclothing.com.my to check the availability of items in-store.

HYPE offers a curated selection of secure payment options, including major credit and debit cards, online banking, e-wallets, and Atome. All available methods are seamlessly presented at checkout for your convenience.

For any payment-related issues, please contact our support team at info@hypeclothing.com.my.

Yes, we offer Atome as a payment option, allowing you to enjoy flexible installment plans at checkout. For more information, you can click here.

If you experience any issues with Atome payments, please contact our support team at info@hypeclothing.com.my.

If you notice a double charge on your payment, please contact our support team immediately at info@hypeclothing.com.my with your order number and payment details. Our team will review your case and assist you in resolving the issue promptly.

Refunds
All eligible returns will be refunded to the original payment method and excluded the shipping costs. Any return of goods can only be made within 14 days from the purchase date.

If you are not satisfied with your order (defective products, wrong items, damaged), kindly submit your inquiry at our Return Portal. Please enter the email used for your order and follow the instructions on our Return Portal. All returned items must be in unworn condition, with original tags, packaging/box or else it will be rejected upon receiving. Final sale items are not refundable. Please check the details below. 

HYPE reserves the right to charge a refund fee for returns in violation of these Terms and Conditions, including items returned damaged or missing original tag or packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed back to the original payment method within 14 working days. Shipping cost will not be reimbursed.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/box.

Several types of products are exempt from being returned. Non-returnable items:

Gift cards
Personal care items
Accessories
Inner wear
Socks
Final sale items

Late or missing refunds
If you haven’t received a refund yet, please contact us at info@hypeclothing.com.my.

Final sale items
Final Sale items include sale items, promotional items, underwear, socks, collaborative releases, products with coupon code used and other items listed as not returnable.

Shipping
Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unfortunately, we cannot accept returns without the original packaging, receipt, and tags. Please make sure to keep them safe when receiving your order.

Before making a return, please contact our customer support team at info@hypeclothing.com.my to review your case.

To prepare your return:

1. Ensure the item is clean, unused, and has all original tags attached.

2. Include the original packaging and your receipt.

3. Carefully pack the item in a secure box or envelope to prevent damage during transit with any courier.

4. Follow the instructions provided by our support team for returning the item.

Please be aware that customers are responsible for covering return shipping costs.

Please be advised that return shipping costs are borne by the customer. All items must be returned in their original condition, with tags and packaging intact, to ensure eligibility for a return or exchange.

Please contact our customer support team at info@hypeclothing.com.my within 24–48 hours of delivery. We may request detailed photos of the item, receipt, and packaging to assist with your case. Our team will review the information and guide you on the next steps to resolve the issue.