Virtual Assistance

1 to 1 personal shopper assistance to fulfill your needs

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Payment & Delivery


  • About Delivery
  • Payment Method
  • Return Policy


  • Delivery
  1. Delivery charges is required.
  2. All deliveries will be made by an appointed delivery company at our sole and absolute discretion.
  3. Once the order has been processed, you will receive a WhatsApp notification on delivery details.
  4. Express delivery service is only available to customers living within a set radius of 30 KM to the nearest participating HYPE store. Kindly refer to our HYPE Personal Shopper for more information.
  5. Orders that are paid before 4pm will be delivered on the same day via express delivery.
  6. Orders that are paid after 4pm will be delivered the next day via express delivery.
  7. No changes can be made to your delivery address once payment is complete.
  8. You must be available to receive the order at the address provided or appoint a representative to collect the order on your behalf.
  9. You must immediately contact your assigned HYPE Personal Shopper on the same day (within 24 hours of time of delivery) should discrepancies on an order arise.
  10. If a delivery attempt is unsuccessful, the order will be returned to the store and a HYPE Personal Shopper will be in touch with you to schedule another delivery. Additional delivery charges will apply


  • Self Collect
  1. A self pick-up option is available at selected participating stores. Please refer to the participating stores list.
  2. Orders that are paid before 8pm can be collected on the same day.
  3. Orders that are paid after 8pm will be arranged for next-day collection at your preferred time.
  4. All self pick-up orders will need to be collected before 9pm each day.
  5. Drive through pick-up locations will be pre-determined and will be provided to you.
  6. You are not allowed to change your selected pick-up location for security reasons.
  7. If you are unable to make it to a scheduled pick-up timeslot, you must contact your HYPE Personal Shopper immediately to re-schedule.


  1. Order place from Personal Shopper Service, you will received an email with payment link to complete the purchase.
  2. Payment can be make via major Credit Card (VISA, MASTER), Debit Card, Direct Bank Transfer or FPX.
  3. All payment must make through the provided payment link. Other payment method is not allowed and will not be accepted.
  4. For verification, an order details will be sent to you via email.
  5. Please allow time for payment verification before orders are processed


  1. Exchange of product(s) can only be made within 7 days from the date of purchase.
  2. You must present the product(s) to be exchanged at the HYPE store where the purchase was made originally.
  3. All returns must be accompanied with the original receipt.
  4. Returned product(s) must be in good and original condition.
  5. All product(s) sold are non-refundable.
  6. Delivery charges are non-refundable.
  7. Promotional item, sale, coupon used and limited product are not exchangeable and return.
  8. Contact any of our HYPE Personal Shopper from the participating select HYPE stores


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1. Can I track my order?

All express delivery orders are trackable and tracking number/details of delivery will be provided by your HYPE Personal Shopper.

2. How long will my order take to arrive?

Delivery date and time may vary by order and will be provided by your HYPE Personal Shopper.

3. Can I change or cancel my order?

We will not be able to change or cancel your order once your purchase has been confirmed.

4. Can I change my delivery address?

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you en sure all details are correct before proceeding with your order.

5. What should I do if I have a problem with my delivery?

Please contact the HYPE Personal Shopper whom you placed your order with immediately.

6. What should I do when something is missing or damaged from my order

Please contact the HYPE Personal Shopper whom you placed your order with immediately.

7. Is the self pick-up service available at all HYPE stores?

Self pick-up service is only offered via HYPE Personal Shopper service and applicable only at select participating HYPE Stores. Please do contact your preferred store for further information

8. Where are the self-pick up drive through locations?

All participating HYPE stores will have a pre-determined pick-up location at the mall and our HYPE Personal Shoppers will provide the location during your order. Do not worry, the drive through locations are conveniently accessible.

9. When is the available time for self pick up ?

Monday – Sunday from 12pm to 9pm.

10. Can I self pick-up at the store?

Yes. Please indicate to your HYPE Personal Shopper. Do note that this is only applicable with orders made through HYPE Personal Shopper service and select participating HYPE stores.

11. What if I missed my self pick-up timeslot?

Please contact your HYPE Personal Shopper immediately and they will assist you on a re-scheduled pick-up time.


  • Terms & Condition
  1. By taking part in the HYPE Personal Shopper Service, you accept and agree to all the terms and conditions. It is your responsibility to ensure you have reviewed the current terms and conditions (“T&C”) before participating. We reserve our rights to vary, change or include new T&C at our sole discretion at any time. You are responsible to keep yourself updated with the latest version of our T&C at our website.
  2. This service is available daily from Monday - Sunday, 10am - 4pm.
  3. You may choose express delivery or self pick-up when using this service. Kindly indicate your preferred method to your HYPE Personal Shopper when placing an order.
  4. Orders will be reserved for up to 60 minutes only once a payment link is sent to your email. Any pending payments past the allotted time will result in the cancellation of your order.
  5. No discount vouchers, gift cards or rewards can be used in conjunction with this service.
  6. This service may not be eligible for certain ongoing in-store or online promotions. Kindly refer to your HYPE Personal Shopper for more information.
  7. Order number will be generated and provided once the payment is successfully made.