You may modify or edit your
processed online order within 2-3 hours after you’ve placed the said order.
Please have your order number ready and contact us at firstname.lastname@example.org
as soon as possible. Please note that our business hours are 9:00AM-6:00PM,
Monday - Friday, not including Malaysia Public Holiday on the days mentioned.
Orders made on Monday to
Friday by 12:00 PM (excluding holidays) are shipped within the same day ordered.
Orders made after 12:00 PM and during Holidays are shipped the next working
day. Orders made on Saturday and Sunday will be shipped out the following
Monday (excluding a Monday that falls on Holiday). We follow the holidays
subjected in Malaysian calendar.
All deliveries take 1-3 working days after you’ve
received your order confirmation. Please note that, deliveries will only be
done on business days, not weekend or a public holiday. Office Hours are from Monday - Friday. Deliveries might be
interrupted during peak periods.
You may track your order at GDEX Tracking Portal. Tracking number can be found in your
shipping confirmation email which will be sent automatically to your mailbox
when your items are dispatched out. For detailed tracking guideline, you may
MOL Pay offers comprehensive
of payment options such as MasterCard and Visa Credit or Debit Card issued
by local Malaysian banks and online payment gateway such as FPX, Maybank2u,
Hong Leong Connect, Cimb Clicks, RHB Now, Seven Eleven and AmOnline.
with PayPal is NOT required; you may choose the option & pay with your
Credit/Debit card. (Visa & Master only).
success, you will be redirected to a “Thank You” page that shows your payment
has been authorized successfully. At the same time, you will receive payment confirmation
from FPX or PayPal via email.
Yes, you may return
the items to us if you bought the wrong size items within 14 days from your
date of purchase. Please note that all discounted/promotional items sold during
sale events are not eligible for returns & exchanges. For full terms &
conditions, kindly refer here.